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About Me
I'm a Professional Services Engineer with Perforce Puppet, where I help organizations architect and implement enterprise-grade automation solutions. I build custom Puppet modules and Ruby tooling to accelerate IT and business workflows, cutting deployment times and ensuring consistent configurations across servers globally.
Skilled in VoIP/SIP systems, I spearhead advanced troubleshooting, provisioning, and support efforts; which significantly reduced site downtime and task completion across national server infrastructure.
Passionate about continuous improvement and collaboration, eager to apply my technical expertise and proactive problem-solving to drive innovation in dynamic teams.
Technical Skills
IT Process Automation
Ruby & Bash Scripting
Configuration Management (Puppet)
Infrastructure as Code
Monitoring & Alerting Systems
VoIP Management & Troubleshooting
SIP/RTP Protocol & VoIP Architecture
Call Quality Monitoring & Optimization
PBX Systems (Asterisk, Vodia, iPECS)
Network Troubleshooting (Wireshark, SIP Analysis)
Infrastructure
Linux, VMware, AWS, DigitalOcean, Proxmox, Network Administration
Security
Firewalls, VPNs, Security Auditing, Compliance Documentation
Collaboration
Microsoft Teams, Slack, Jira, Confluence, SharePoint, Matrix
Projects & Experience
Enterprise VoIP Migration
Led the migration of a legacy PBX system to a modern VoIP solution for a 300+ site organization
- Designed and implemented a scalable VoIP architecture
- Created automated provisioning workflows for new users
- Developed monitoring systems for call quality metrics
- Reduced telecom costs while improving reliability
University Tutor
Taught basic and advanced server administration and wireless networking administration.
- ICT603: Wireless Data Communications
- ICT171: Introduction to Server Environments and Architectures